FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

We hope you find the answers below to be helpful and informative. If you have additional questions, please Contact Us today.

How do I place an order?

Please email Sales@BrandingStudios.com to place your order.  We require the following details:

  • Quantity, style, color, and size of the item(s)
  • Date you need the item(s)
  • Ship to address
  • Final art file(s) in vector art format (ai, eps)
What are your payment terms and what forms of payment do you accept?

Payment for all goods is due prior to shipment. We accept EFT and ACH transfers and all major credit cards. Company checks are accepted from established customers.

What is your typical project turnaround time?

For orders up to 2,000 units, most U.S. domestic projects can be delivered within 10 business days after final art approval (including time in transit). Higher volume orders often require additional time. To speed the process, please have your final art ready in vector format (ai, eps, pdf) when you place your order.

Will I receive a proof before you produce my order?

Yes, you will receive up to two free virtual proofs for your final approval before we move to production. We can also provide a pre-production decorated sample if needed for an additional fee.

If I don’t find the item I want on this website, can you still source it for me?

Yes, we have direct access to name brands and private label manufacturers from all over the world.

What is your shipping policy?

We ship most orders via UPS ground on our account and then charge our customers the exact cost. We can place all shipping for your order on your UPS or FedEx account at no additional charge to you. We often ship internationally and bill customers the direct cost for all duties, taxes, and freight.

When will I receive a final order invoice?

Once your order ships, you will be emailed a final invoice. We do not mail hard copy invoices.

What is your return policy?

Please be sure to inspect your order upon receipt. A return may be accepted within 10 days of delivery of your order due to product defect or any error on the part of Branding Studios. Return inquiries made later than 10 days after delivery of your order will not be accepted.

Do you have a fax number?

No, we prefer to have all important documents sent via email.

What is your sample policy?

Non-decorated samples can be supplied free of charge, on a case-by-case basis. Kept samples will be invoiced after 10 business days. We require your UPS or FedEx account number in order to ship the sample to you.